Delivery

We deliver on Tuesdays, Wednesdays, Thursdays and Fridays only. We use the Royal Mail and TNT as our delivery agents.

We only deliver to the address supplied by you at the time of order. It is your sole responsibility to make sure that you or someone acting with your permission as your agent are available to receive parcel deliveries. If no-one is available the carrier will leave a card inviting you to contact them to collect or re-arrange delivery. You must repsond to this notice within 48 hours of their leaving it at your address. If you are not subsequently available a charge may be made if the carrier has to return the delivery to us. We will pass this charge on to you.

Charges

Free delivery applies to orders over £150 excluding VAT delivered throughout the United Kingdom mainland. Deliveries to Northern Ireland, Eire, Offshore and Channel Islands and the Scilly Isles may incur additional charges as per carrier’s rates.

Orders under £150 will incur delivery charges based on the customer's choice of delivery method. Such charges will be displayed during the checkout process.

As you will appreciate, delivery prices vary depending on whether you are buying one reel of ribbon or eight candelabra! Small items up a total of 2kg weight will be dispatched using Royal Mail, large or fragile items (including all Glassware) will be dispatched using TNT carrier. If your basket contains a mix of small and large/fragile items, then the latter will determine that the delivery will come in one package via TNT.

All such charges will be displayed during the checkout process. Delivery charges are subject to change without notice.

Additional charges may also apply for delivery of goods of excessive weight or size. We will contact you to discuss any such charges before your goods are dispatched.

Times

Standard delivery: 3-5 working days

Special delivery: 1-2 working days

Special delivery orders need to be placed before midday. Delivery is subject to the items being in stock, our workload, the location of our stock, and the carrier's delivery service. No guarantee as to date or time of delivery is given or implied. Any dates or times quoted by us for delivery are estimates only. We never guarantee next day delivery as this is dependent on the carrier's schedules and performance.